Frequently Asked Questions
Everything you need to know about shopping at Drake General Store.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Standard shipping typically takes 3-7 business days, while express delivery arrives within 1-3 business days. Free shipping is available on orders over $100.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in original, unused condition with tags attached. Please note that certain items like apothecary products and intimates are final sale.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to customers across North America. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I care for the unique gift items I purchased?
Most of our curated goods come with specific care instructions on the label or packaging. For general inquiries regarding materials or maintenance, feel free to contact our customer support team.